Frequently Asked Questions
How do I book a vehicle for rental?
Let us know which van you want to hire by getting in touch, or request a vehicle using the “Prices & Booking” button above. The duration of a hire is described by day, which covers a 24-hour period. Rates are customised to duration of hire, so your daily rate will lower the longer you wish to rent a vehicle. We’ll confirm the booking of your hire over the phone, as well as provide any additional details.
Can I have the vehicle delivered to me?
Yes, we can bring your hired car, van or truck directly to you or pick you up and bring you to one of our branches, within a 5 mile radius. For hires of a week or more, this service is free!
Are there extra add-ons available?
Do you have tow bars or roof racks available?
Unfortunately, we do not have these available for rental, but our 3.5t Box Vans (Mammoth) include automatic tail lifts to assist moving heavy loads.
Are there any restrictions for renters?
Due to our insurance policy, our vehicles can only be driven by those who are at least 25 years of age and must have held his or her licence for a minimum of two years, with no more than 6 points. Persons between the ages of 23-25 will have to pay a young persons insurance premium in addition subject to insurance approval. Some of the larger trucks may require a more experienced driver or class of licence, contact one of our branches to learn more. Full details of our Terms and Conditions can be found here.
What do I need to bring with me?
What methods of payment do you accept?
We accept payment by credit or debit cards under Mastercard, Visa, Switch and Maestro. Our Long Term Hire customers can benefit from paying by invoice.
Will I need to pay a deposit?
What is your Best Price Guarantee?
Are long-term rentals available?
Are there any restrictions for mileage?
Can I have more than one driver for my van rental
What if I am planning to drive in London?
Any vehicle that drives into certain zones of London are subject to a congestion charge at £15 per day Monday – Sunday from 07.00 – 22.00) per week day (Monday through Friday). If you plan to drive through London, be sure to arrange paying in advance or on the day of travel. Pay in advance and learn more about congestion charging on the Transport For London website. If the congestion charge is not paid on the day of travel, we will make an additional charge to you with an admin processing fee.
What happens if there are any other penalty charges or damages to the vehicle?
What should I do if I need to cancel a booking?
Why do some of the prices advertised not match the quotes given from your search toolbar?
What’s with the “vanimals”?
We use a herd of animals to help describe the sizes of our vehicles, from a Squirrel for small vans to a Mammoth 3.5 Box with tail lift. We know these striking designs are different from other vehicle rental companies, and we believe your rental experience with us will also be completely unique.